Privacy Policy

1. Introduction

tk191 is Bangladesh's trusted online casino and cricket betting platform, accessible at https://tk191.club. We are deeply committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy explains in clear terms what information we collect, why we collect it, how it is used, and the measures we take to keep it safe.

By accessing or using the tk191 platform — whether for live casino games, slots, cricket betting, or any other service we offer — you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

2. Information We Collect

When you register an account, make a deposit or withdrawal, participate in games, or contact our support team, tk191 may collect the following categories of personal information:

• Identity information: full name, date of birth, and a government-issued identification document (National ID, passport, or driving licence) to verify that you are aged 21 or above and to fulfil KYC obligations.
• Contact information: email address, mobile phone number (especially the bKash, Nagad, or Rocket registered number used for transactions), and city of residence (e.g. Dhaka, Chittagong, Sylhet).
• Financial information: deposit and withdrawal transaction records, payment method details (mobile banking reference numbers), account balance history, and bonus usage logs. We do not store full card numbers.
• Technical data: IP address, device type and operating system, browser type and version, session duration, pages viewed, and referral source. This data is collected automatically when you use the site.
• Gameplay data: bet history, game session records, win/loss records, favourite game categories (slots, cricket betting, live casino), and responsible gaming self-assessment responses.
• Communications data: records of messages sent to our support team, including chat logs, email exchanges, and any feedback or complaints submitted through the platform.

We collect only the minimum information necessary to provide a safe, fair, and compliant gaming experience. We do not collect sensitive categories of data such as race, religion, or health information unless required by applicable law.

3. How We Use Your Information

tk191 uses the personal information it collects for the following legitimate purposes:

• Account creation and management: to register your account, verify your identity (KYC), maintain your account settings, and provide access to the full range of tk191 games and services.
• Financial processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, prevent fraud, and maintain accurate transaction records in compliance with financial regulations.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and improve the overall quality of service we deliver to players across Bangladesh.
• Personalisation and marketing: to tailor promotions, bonuses, and game recommendations based on your preferences and activity — for example, sending cricket betting offers during BPL or IPL seasons, or slot tournament alerts.
• Responsible gaming compliance: to monitor gameplay patterns, identify signs of problem gambling, enforce deposit and wagering limits where a player has set them, and act on self-exclusion requests in accordance with responsible gaming principles.
• Security and fraud prevention: to detect, investigate, and prevent unauthorised access, account fraud, money laundering, underage gambling, and any other activity that violates our Terms and Conditions or applicable law.

4. Cookies and Tracking Technologies

tk191 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your login session, and analyse site traffic patterns. Cookies are small text files stored on your device that allow us to recognise you when you return to the site. They do not contain executable code and cannot access other files on your device.

We use three types of cookies: (1) Essential cookies — required for core site functionality such as session management and security; (2) Analytical cookies — used to understand how players interact with the platform so we can improve performance and content; (3) Preference cookies — used to remember your language and display settings. You may disable non-essential cookies through your browser settings, but doing so may affect your ability to use certain features of the tk191 platform.

5. Sharing of Your Information

tk191 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, in limited and clearly defined circumstances, we may share certain data with trusted partners as follows:

• Payment processors: We share transaction reference data with bKash, Nagad, Rocket, Upay, and other payment partners strictly for the purpose of processing your deposits and withdrawals. These partners are bound by their own data protection obligations.
• Game providers: Platform partners such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session and gameplay data as part of normal game integration and RTP audit processes. No directly identifiable personal data is shared.
• Legal and regulatory authorities: We may disclose personal data to law enforcement or regulatory bodies when required by applicable Bangladeshi law, court order, or when we believe disclosure is necessary to protect the safety of our users or the public.
• Service providers: Trusted third-party vendors who assist us with hosting, analytics, customer support infrastructure, and fraud detection may have limited access to data under strict confidentiality agreements.

In all cases, any data shared with third parties is limited to the minimum necessary and is governed by appropriate contractual safeguards. We require all partners who receive your data to maintain at least the same level of data protection we apply ourselves.

6. Data Retention

tk191 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil legal, regulatory, and operational obligations. Specifically: account information is retained for a minimum of five years after account closure to comply with anti-money-laundering and KYC requirements; transaction records are retained for seven years in accordance with standard financial record-keeping practice; marketing preferences and communication logs are retained for two years or until you opt out, whichever is sooner.

When personal data is no longer required for any legitimate purpose, we securely delete or anonymise it so that it can no longer be linked back to you. You may request early deletion of your data by contacting our support team — subject to legal obligations that may prevent immediate deletion.

7. Data Security

The security of your personal data is a top priority at tk191. We implement a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, secure password hashing, access controls limiting which staff members can view sensitive player data, and regular security audits of our systems and third-party integrations.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. In the event of a data breach that may affect your rights or interests, we will notify you in a timely manner and take all necessary steps to contain and remediate the breach.

8. Your Rights as a User

tk191 respects your rights with respect to your personal data. Subject to applicable law, you have the following rights, which you may exercise by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data tk191 holds about you, including a summary of how it is being used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: in certain circumstances (e.g. where data is no longer necessary for the purpose for which it was collected), you may request deletion of your personal data.
• Right to object to marketing: you have the right to opt out of direct marketing communications at any time. Each marketing email or SMS we send will include an opt-out instruction.
• Right to data portability: where technically feasible, you may request that your data be provided to you in a structured, commonly used, and machine-readable format.

We will respond to all data rights requests within 30 days. In some cases, legal obligations may prevent us from fulfilling a request in full — we will always explain the reason if this applies.

9. Third-Party Services

The tk191 platform integrates with a number of third-party service providers to deliver a complete gaming experience — including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment partners including bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and terms of service, and tk191 is not responsible for the data practices of third-party services accessed through or in connection with our platform.

We encourage you to review the privacy policies of any third-party service you interact with through tk191. Where we have entered into data processing agreements with such providers, we ensure those agreements include adequate protections for your personal information.

10. Age Restriction and Underage Protection

tk191 is strictly an adults-only platform. You must be 21 years of age or older to register an account and use any of our services, in accordance with applicable Bangladesh laws and our own responsible gaming commitments. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. During registration, we collect date-of-birth information and may request identity verification documents precisely to enforce this age restriction.

If we discover or have reasonable grounds to suspect that an account belongs to a person under 21, we will immediately suspend that account, freeze any funds pending investigation, and contact the account holder for identity verification. If the suspicion is confirmed, the account will be permanently closed and any funds will be handled in accordance with our Terms and Conditions.

11. Changes to This Privacy Policy

tk191 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered users by email or via a prominent notice on the platform. Your continued use of tk191 after such changes have been published constitutes your acceptance of the revised Privacy Policy.

We recommend that you review this Privacy Policy periodically to stay informed about how we protect your data. Archived versions of previous policies are available on request by contacting our support team.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tk191 handles your personal data, please contact our support team. We are available around the clock to assist players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Email: [email protected] — Please include your registered username and a brief description of your query so we can assist you as quickly as possible.